Right-click on the KB2962407 update and select “Hide Update”. Clicking on the message will open a window where the important update(s) is.ģ. When the process is completed, is should find important update(s) available. Go into Control Panel, then click on “Windows Updates”.Ģ. Step 2: Next, here is the procedure for hiding the update:ġ.
Right-click on the update and select “Uninstall”. Look for the update with the ID number KB2962407.ģ. Go into Control Panel, then click on “Programs and Features”.Ģ. Here is the procedure for uninstalling the update :ġ. Uninstalling the Windows Update, then hiding it, is the only method of eliminating the issue if it caused by this update. Please note that the following troubleshooting is ONLY a workaround, for now.
So here is what you need to do: (note that you need to do step 2 to ensure that the auto windows updater doesn't reinstall the KB2962407 update: I followed the steps below and my audio has been working perfectly since. The built-in camera and microphone will now be enabled in the Camera app.SuperMario1 (a HP Techy guru) in another thread on the subject claims that the audio problem was caused by Windows update KB2962407 and states that uninstalling the update (which is easy to do) will solve the problem and should bring the audio back to pre-update.
In the Permissions screen, click the Webcam and microphone button to set it to On. In the Settings screen, click Permissions. In the Camera screen, point to (but do not click) the lower-right or top-right corner of the screen, and then click to select the Settings charm. In the Search screen, click the Apps category, and then click the Camera tile. NOTE: The Windows Logo + Q key combination will also take you to the Search screen. 
Point to (but do not click) the lower-right or top-right corner of the screen, and then click to select the Search charm. If you selected Block, the Camera app will not be able to use the built-in camera and microphone.įollow these steps if you wish to change the setting and allow the Camera app to use the built-in camera and microphone. The first time you access the Camera app, you will see a Can Camera use your webcam and microphone? prompt, and be asked to Allow or Block. Any application designed for use in the new Windows User Interface (UI) of the Windows® 8 or 8.1 operating system will only work with and will only be available for computers with the those operating systems installed. The Camera app is a preinstalled application that was designed for use in the new Windows User Interface (UI) of the Windows® 8 or 8.1 operating system and is unique to those operating systems. NOTE: This article only applies to VAIO® computers with Windows® 8 or 8.1 operating system.
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